Política de Privacidad

1. El Alcance

This policy describes the personal data the Company collects about individuals, how it is processed and shared with third parties, how it is protected, and related matters.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any activity involving the use or collection of Personal Data, including its management, structuring, and storage.

Nuestros servicios están destinados al público en general y no están diseñados para menores de 18 años. No recopilamos conscientemente información de menores de edad ni les permitimos usar nuestros servicios. Si llegamos a tener conocimiento de dicha información, la eliminaremos a la mayor brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also request Personal Data directly from you.

In some cases, we collect your Personal Data by analysing how you use our Services or support channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details about the processing carried out to safeguard legitimate interests.

5.4 The following is a list of reasons and legal bases under which we may process the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento, almacenamiento de direcciones IP y análisis de experiencia de usuario.

You may also request that we share specific personal data with third-party trading platforms. In such cases, we will share the personal data you have provided to us with those platforms. Your personal data shared in this way will be subject to their respective privacy policies. Please note that your personal data may be shared with more than one third-party trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access resources that support the improvement and refinement of products and services offered to its clients.

6.4 Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with prospective investors or buyers, with lenders to the Company or any other group company, in connection with any such transaction (including the transfer or sale of assets belonging to the Company or any other group company), or as part of any merger, restructuring, consolidation, or insolvency involving the Company or any other group business.

7. Cookies y Servicios de Terceros

Third-party services — such as advertising providers or analytics companies — may be used on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are downloaded temporarily to your device and remain active only until you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to navigate back to the site.

7.5 Please be aware that disabling cookies may cause some or all Website features and functionality to not work as intended.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

8.1 La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con la finalidad del tratamiento descrita en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

We periodically review the personal data we hold to confirm it is no longer needed.

9. Transferencias Internacionales

9.1 Su información personal puede ser transferida a otros países, incluidos terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 La Empresa puede proporcionar información sobre las medidas de seguridad que aplica para proteger sus Datos Personales transferidos a terceros países u organizaciones internacionales. Para solicitarla, escriba a: support@sierrarentanza.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organisational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain entirely secure at all times. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosures resulting from transmission errors, unauthorised third-party access, or any other cause beyond our reasonable control.

In certain circumstances, we may be legally or otherwise required to share your Personal Data with third parties, such as public authorities. In such cases, we have no control over how those third parties safeguard your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

The website contains links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for how such sites or applications collect or process Personal Data. This Policy does not apply to actions taken through those sites or applications.

11.2 When accessing any third-party website or application, we recommend reading its privacy policy before deciding to use it. We also advise caution when sharing any personal data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your personal data is processed.

If you are a resident of the EEA, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of the personal data we process about you, and to access that data upon request. We will provide one electronic copy of your current personal data at no charge; a reasonable fee may apply for additional copies. If requested, data will be made available in electronic format. The right of access must not infringe on the rights and freedoms of third parties. Where fulfilling a request would adversely affect the rights or freedoms of another person, we may refuse or limit our response accordingly.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a exigir la rectificación de cualquier Dato Personal incompleto o inexacto que le concierna, considerando la finalidad del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data concerning you that is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation applicable to the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones de procesamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su procesamiento. Una vez solicitada la restricción, sus Datos Personales solo podrán conservarse con su consentimiento, para establecer, ejercer o defender derechos legales, para proteger los derechos de otra persona física, o cuando exista un motivo de interés público significativo en la Unión Europea o en un Estado miembro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the personal data you have provided to the Company and to request that it be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure. This right does not prejudice the rights or freedoms of third parties.

13.8 Derecho de oposición En cualquier momento, puede oponerse al uso de sus Datos Personales basado en intereses legítimos perseguidos por la Empresa o un tercero, incluida la elaboración de perfiles fundamentada en dichos intereses. Si la Empresa acredita motivos legítimos imperiosos para el tratamiento, este solo podrá continuar si usted no puede demostrar que sus derechos, libertades o intereses prevalecen sobre dichos motivos, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, tiene derecho a oponerse en todo momento al tratamiento de sus Datos Personales.

13.9 Right to withdraw consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with your supervisory authority. Within the European Union, you may bring a complaint before any supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data. EU and Member State law may limit the rights described in this section 13 as they apply to your Personal Data.

13.10 Le proporcionaremos la información solicitada, conforme a los derechos establecidos en la sección 13 de este acuerdo, en el plazo de un mes desde la recepción de su solicitud. Dicho plazo podrá ampliarse hasta dos meses en función de la naturaleza y el volumen de solicitudes recibidas. En caso de ampliación, le notificaremos dentro del primer mes junto con los motivos correspondientes.

Provided the request is not contrary to the provisions of Article 13 of the law, information requested under your rights pursuant to that article will be provided free of charge. Where a request is unjustified or excessive — in particular where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also decline to act on the request.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.